Second, expectational knowledge should build assurance in the belief that the trainee will be successful. Assurance is the feeling of confidence in the knowledge of something. In fact, trust and assurance are often used in the same breath.

If a person trusts someone, they believe that the person is making a true statement or claim. Now, it is very difficult to gain the trust of someone. Have you ever told someone that everything is going to be OK and have that person continue on in a feeling of insecurity or fear? What made that person not trust you?

Was it that he or she perceived that you had a lack of experience or knowledge?

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